Live service status
Check whether Finally Fiber is aware of a service issue affecting your property or connection.
Introducing our new customer app
A better way to stay connected.
Meet the Finally Fiber Customer App — service updates, outage alerts, troubleshooting, and support, right from your phone.
Built specifically for Finally Fiber customers. Easy to use, simple to install, and included with your internet service at no additional cost.
No App Store neededNo password to createAvailable for iPhone & Android
Finally Fiber
YOUR INTERNET SERVICE
Example service status
All Systems OperationalNo known service interruption affecting your property.
Check Service Status
Troubleshoot My Internet
Contact Support
Illustrative app preview — not live network status
Everything in one place
More information. Less guesswork.
When you want to know what is happening with your internet service — or need a little help — the answers are right at your fingertips.
Outage notifications
Receive alerts for confirmed service interruptions, important updates, and service restoration.
Guided troubleshooting
Follow easy, step-by-step instructions for common internet and Wi-Fi problems.
Faster, easier support
Send a support request with your service location already connected to your app.
Ready to get started?
Choose your phone.
We have made separate, easy-to-follow installation guides for iPhone and Android. Select your type of phone below to read the instructions before opening the app.
1. Read your phone's instructions2. Install & verify your location3. Enable notifications
I HAVE AN iPHONEiPhone Installation GuideEasy, illustrated Safari instructions
I HAVE AN ANDROID PHONEAndroid Installation GuideEasy, illustrated Chrome instructions
Important for outage alerts: Simply visiting the app website is not enough. Install Finally Fiber on your phone. Find the Finally Fiber icon on your phone and tap to open. Then verify your service location and tap Enable Notifications. The guides will walk you through every step.
Made for your household
One service account. Multiple phones.
Everyone in your household can install Finally Fiber on their own phone, so each person can receive service updates and access help when needed.
- Each phone installs the app separately.
- Everyone uses the same property, unit number, and last name on the Finally Fiber account to verify.
- Each person can enter their own name after verification.